Individuals are screened for eligibility for services at the point of the first contact. Wait lists are managed following a written procedure. Individuals may be referred to an outside source.

A Care, Treatment, Service (CTS) assessment is completed on individuals presenting for services.

The CTS assessment helps to develop a recovery plan that reflects the assessed needs, strengths, preferences and goals of the individual served.

For organizations that serve adults with serious mental illness: The organization supports the adult's decisions (psychiatric advance directive) about how care, treatment, or services are to be delivered during times when he or she is unable to make such decisions.

Psychiatric Advanced Directive education is provided as requested. Forms are available on-line.